Refund policy
Returns are a considerable expense for a small independent business in both shipping and administration. Our returns policy is not meant as a preview service. Stylonic Fashion Boutique reserves the right not to supply to customers who repeatedly return orders.
All returns are subject to a 10% restocking fee
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If for any reason you are not completely satisfied with your purchase, we will gladly refund you as long as the following conditions are met:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase which you will need to place inside the parcel.
To start a return, you’ll need to message us, quoting your order number and details of the issue. If your return is accepted, we’ll send you a returns label. You are responsible for the return carriage of the goods, which will be deducted from the refund amount.
Items sent back to us without first requesting a return will not be accepted and we will refuse to sign for the parcel.
We are unable to refund wigs and hairpieces that show signs of having been tried on, worn, cut, brushed, or restyled.
Your item must be unused and in the same condition that you received it. The item must be complete with, a hairnet, tags, and original packaging.
All free products should be returned if all purchased items are returned for a refund.
For hygiene reasons, NO REFUNDS will be issued for wigs that show signs of use or have acquired additional odors. Do not return a wig that has been in contact with strong smells, i.e. smoke or perfume.
If the product is not received in the same condition it was sent to you there will be a delay before the manufacturer approves or rejects your refund.
Partial Refunds
There are certain situations where only partial refunds may be granted (if applicable):
*Any item not in its original condition is damaged or missing parts for reasons not due to our error.
*Any item that is returned more than 30 days after delivery
*Delivery costs: If you purchased additional shipping this will NOT be refunded
International Returns
We allow 21 days from the date of delivery for the return of International items. The postage and handling of your return is your responsibility. We highly recommend using a tracked/traceable shipping method insured to the value of your product when returning an item. We cannot be held responsible should your item be lost or damaged in transit, and you will be ineligible for a refund.
The return shipping cost and any duties or fees are the responsibility of the buyer.
International Shipping costs are non-refundable.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.
Please allow up to 10 working days for parcels to be received, inspected, and refunded
We cannot refund any returns that are lost in transit.
COLOUR DISCLAIMER:
KINDLY NOTE THAT DESPITE OUR EFFORT TO PROVIDE CORRECT IMAGES OF EACH WIG, THE COLOUR OF THE WIG MAY BE SLIGHTLY DIFFERENT DUE TO PHONES / COMPUTER SCREENS. A wig with a slightly different colour than shown on the screen will not be classified as faulty.
